Frequently Asked Questions
Answers about shipping, returns and our products. Still have a question? Contact us.
Shipping
How fast do you ship?
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
How long does delivery take?
Estimated delivery times are: United States and Canada 7–15 business days; Europe 10–20 business days; Latin America 10–25 business days; rest of the world 15–30 business days. Customs, holidays and weather can add time.
Is shipping free?
Yes, shipping is free on orders over $50.
How do I track my order?
When your order ships we email you a tracking link. Some carriers take 2–5 business days to show the first tracking update.
Returns
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in their original packaging and with proof of purchase. Customers in the European Union also have a 14-day right of withdrawal.
How do I start a return?
Email us at javierhuamani35e@gmail.com. If your return is approved, we send you a return shipping label and instructions.
When will I get my refund?
Approved refunds are issued to your original payment method within 10 business days.
What if my item arrives damaged or wrong?
Check your order when it arrives and contact us right away if anything is defective, damaged or incorrect so we can fix it.
Products
Can your automatic feeders dispense wet food?
No. Our automatic feeders are designed for dry kibble only.
Do the app-controlled feeders work on 5 GHz Wi-Fi?
No. The Wi-Fi and camera feeders need a 2.4 GHz network.
Does the AirTag-compatible harness include an AirTag?
No. The harness has a built-in holder; the Apple AirTag is sold separately.
How do I choose the right harness size?
Measure the widest part of your dog's chest and compare it with the size guide on the product page. Adjust the straps so two fingers fit under the harness.
Full details: Shipping policy · Return & refund policy